v1.0 — Updated July 2026
What epiiT collects when you contact us or engage our services, how we use it, and how to ask us to change or remove it.
We collect only what we need to do the work you have asked us to do, and to keep our records straight afterward: your contact details, a description of the issue or project, our correspondence during a service engagement, and enough billing information to invoice you. We do not store payment-card numbers.
To respond to your ticket, schedule and deliver IT service, invoice for the work, and keep the records a small IT services practice is required to keep. We do not use your information for advertising, profiling, or training models.
Ticket details and correspondence are held in commercial cloud and database services chosen for their security and availability. Access is limited to staff actively working on your ticket or engagement. Data is retained for the duration of the engagement and for a reasonable period afterward for record-keeping, then deleted.
We do not sell or rent your information. We share it only with the subprocessors that make our work possible — hosting and infrastructure providers, a credential manager, and an invoicing provider — and only where necessary to deliver an engagement.
You may ask us to confirm what information we hold about you, correct it, or delete it, by writing to us through our contact page. We will respond within thirty days. If we cannot fulfill a request — for example, where we are required by law to retain records — we will tell you why.
This website uses only the cookies necessary to keep you signed in to your support account. We do not load third-party trackers, advertising pixels, or analytics scripts that follow you across other sites. Standard server logs may retain IP addresses briefly for diagnostic and security purposes.
If you opt in to SMS notifications, we use your phone number strictly for service-related updates — ticket status, scheduled maintenance, and security notices. We do not sell, rent, or trade your number. Reply STOP at any time to opt out, or HELP for assistance.
If we change this notice in a way that materially affects you, we will tell anyone with an active engagement and update the version at the top of this page. Earlier versions are available on request.
epiiT — for any privacy question, reach us through our contact page.